Specified Commercial Transactions Act Disclosure

Storyteller AI Inc.

CEO Hidetsugu Yui

104-0061
7F N&E BLD., 1-12-4 Ginza, Chuo-ku, Tokyo, Japan

Email: contact@storytlr.ai

Contact: here

Inquiries are accepted via email or through our contact page.
Business hours: Weekdays 10:00-18:00 JST (excluding weekends and holidays)

https://www.storytlr.ai

We provide the following services:

• Strategy Consulting Services
  Business/corporate strategy development, marketing strategy, D&A strategy, AI adoption strategy, etc.
• Data Analytics Services
  Big data analysis, statistical modeling, market research, KPI dashboard design, etc.
• AI Development Services
  Multi-agent systems, generative AI, RAG systems, enterprise AI infrastructure, etc.
• AI Talent & Organizational Development Services
  Executive training, AI talent development, organizational assessment, CoE development support, AI online school, etc.
• AI Concierge (monthly subscription)
  AI-driven online service for career consultation, self-analysis, skill diagnosis, and industry research via dialogue with our AI Concierge. Provided as a monthly subscription with tier-based monthly credits for AI usage.

Pricing is provided on a case-by-case basis depending on the scope, duration, and scale of services.

Pricing Models:

• Hourly Rate: Based on project person-hours
• Fixed Fee: A fixed price for the entire project deliverables
• Monthly Retainer: A recurring monthly fee for ongoing service delivery
• Performance-Based: Fees based on achieved outcomes

Listed Prices: All prices are displayed inclusive of tax.

Detailed pricing will be provided in a formal quotation after your inquiry.

To ensure the quality and stability of our professional services, we employ the following prepayment model.

Standard Payment Terms:

• Monthly Prepayment: Service fees for each month are due at the beginning of that month (Day 0)

Early Payment Discounts for Multi-Month Contracts:

• 5% Discount: When 50% of the total contract value is paid within 7 days of contract execution
• 3% Discount: When 40% of the total contract value is paid within 7 days of contract execution

Accepted Payment Methods:

• Bank Transfer
  Please transfer to the designated bank account after invoice issuance. Transfer fees are borne by the customer.
• Credit Card Payment
  Major cards accepted including VISA, MasterCard, American Express, JCB, etc.

Payment method details will be determined through consultation at the time of individual contract execution.

Service delivery commences after contract execution, in accordance with the schedule specified in the individual contract or purchase order.

Typical Schedule:

• Consulting Services: Commences within 1-2 weeks after contract execution
• Development Projects: Commences after contract execution following a kickoff meeting
• Training & Education Services: Scheduled and delivered after application
• Online School: Immediate access upon completion of enrollment
• AI Concierge: Immediately available upon subscription payment completion.

As the services we provide are professional services rather than physical products, returns are generally not accepted.

Cancellation Policy:

• Before Contract Execution: May be cancelled at any time (no cancellation fee)
• After Contract Execution, Before Service Commencement:
  • 7 or more business days before start date: No cancellation fee
  • 3-6 business days before start date: 30% of contract value
  • 2 business days or less before start date: 50% of contract value
• After Service Commencement: Cancellation is generally not accepted
  Except in cases where service provision is impossible due to gross negligence on the part of the Company

For Online School / Digital Content:

Due to the nature of digital content, returns or cancellations after access has been granted are not accepted. However, if you are unable to use the service normally due to technical issues, please contact us.

AI Concierge Monthly Subscription:

Subscriptions can be cancelled anytime from your account page. After cancellation, you can continue to use the service until the end of the current billing cycle, and no further auto-charges will occur. Unused credits expire at the end of the billing cycle.

As a general rule, fees paid under this contract are non-refundable.

Due to the nature of professional services, we begin preparation and resource allocation at the time of contract execution. Instead of refunds, we offer the following harmonious resolution options.

Resolution for Dissatisfaction:

• 10% Discount on Next Contract: A 10% discount will be applied to your next contract
• Senior Consultant Assignment: A senior consultant will temporarily join the project to enhance service quality
• Improvement Roadmap: We will propose a concrete improvement plan to address any issues

Sole Exception for Refund:

Refunds will only be considered in cases where a material breach of obligation by the Company is objectively established.

We value the long-term trust relationship with our clients above all else, and we view any dissatisfaction as an opportunity for growth, responding with sincerity and dedication.

The following costs may be incurred separately:

• Travel & Accommodation: Actual expenses incurred when providing on-site services
• External Service Fees: Fees for cloud services, tools, licenses, etc. (subject to prior approval)
• Third-Party Outsourcing Costs: Costs for outsourcing to specialists or external partners (subject to prior approval)
• Additional Work Fees: When additional work beyond the original contract scope arises (separate quotation)

When additional costs are expected, we will notify the client in advance and proceed only upon approval.